The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
An ongoing dispute between Honda and Criswell Acura has escalated with the filing of a lawsuit against the factory, seeking to recoup losses from a 2024 Acura ZDX that failed at 400 miles. +
The proliferation of EVs, with their higher average repair costs and susceptibility to weather, appears to be contributing to growing parts and service revenue. +
