An ongoing dispute between Honda and Criswell Acura has escalated with the filing of a lawsuit against the factory, seeking to recoup losses from a 2024 Acura ZDX that failed at 400 miles. +

Ford will recall a total of 148,266 vehicles due to unrelated brake cylinder and software concerns, adding to a growing list of issues that are sending Ford owners to dealership service departments. +

Several customers of Oxford County Chrysler Dodge Jeep Ram in Paris, Maine, tell the U.S. Sun their vehicles are locked up in the dealership, which was forced to close last week. +

One Guard Inspections has launched Priority Inspections, a new tool designed to leverage real-time video guided by ASE-certified mechanics to accelerate decisions and improve efficiency. +

CDK has launched a new solution designed to offer dealers operating one or two rooftops a scalable sales and fixed ops software suite that leverages the CDK Dealership Xperience platform. +

J.D. Power’s latest survey of dealership service customers ranks Porsche and Subaru first among premium and mass market brands but finds 12% of all repairs fell short on the first attempt. +

Germain Toyota’s Wendell Hardy tells WardsAuto’s Alysha Webb the secret to mining the service drive is to “keep it simple” by training, setting attainable goals and making every customer an attractive offer. +

Executives at Lithia Motors and Sonic Automotive tell WardsAuto’s Jim Henry they are not satisfied with the gains in service and parts revenue they and their competitors reported in the fourth quarter. +

NHTSA reports the risk of improperly secured seat belt anchor bolts and retractor bolts has led to a recall of 240,510 2020-’21 Ford Explorers and Lincoln Navigators. +

Lexus and Buick lead all brands in J.D. Power’s latest 3-year dependability study, which finds U.S. car buyers are more frequently encountering issues relating to software and connectivity. +