Cerence AI will debut two new conversational AI agents — one for dealers and the other for car buyers — at the upcoming CES 2026, which will be held in January in Las Vegas. +
More than 1 million U.S.-sold and Panoramic View Monitor-equipped Toyota, Lexus and Subaru units are subject to a new recall due to an issue with rearview camera images. +
Numa’s newest tool was designed to enhance communications with service advisors, parts teams and BDC reps by adding customer-specific context to every call and voicemail. +
Toma’s new Safeguards tool was designed to detect and reroute irate customers. It launches alongside Inbox, a new dashboard that displays every queued call, voicemail and text. +
BLiNK AI has integrated with Tekion, adding a multifaceted automated customer engagement solution to Tekion’s APC platform to streamline service workflows. +
VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +
Cox Automotive’s inaugural Automotive Service Industry Study shows dealers are in a service retention “crisis,” having lost 12% of visits to independent competitors since 2018. +
CDK’s fifth annual survey of U.S. service customers finds those who seek maintenance and repairs at dealerships remain loyal at a 70% rate despite a decrease in overall satisfaction. +
Nearly half a million U.S.-sold vehicles built by Ford Motor Co. have been added to NHTSA’s list of recalled units thanks to an array of potentially faulty parts. +
NHTSA has issued “Do Not Drive” and “Park Outside” advisories for nearly 300,000 Ram ProMaster vans due to fire risk from a cooling fan issue Stellantis engineers have yet to resolve. +
