JD Power analysts say the multimedia category is hurting overall vehicle quality scores and now accounts for the five most frequently reported issues. +
A strategic integration connects ACV’s pricing engine and AI-powered vehicle inspection and valuation platform with DriveCentric’s fixed ops CRM. +
The proliferation of panoramic-style sunroofs coincides with a rise in recalls and rampant reports of spontaneous shattering and explosions. +
Executives say adding SocketTime’s service toolkit will give Numa’s AI agents the ability to improve fixed ops scheduling, communications and efficiency. +
Organizers say the technicians who competed in this year’s Top Tech Finals demonstrated skill, professionalism and a commitment to excellence. +
Dealer and TruVideo founder Joe Shaker explains why sending a bad inspection video is worse than no video at all and lists three areas where most technicians and advisors can improve, backed by real dealership data. +
Citing survey data and a host of new capabilities, CDK’s Natalia Mischenko says AI can permanently change the calculus of sales and service retention. +
CallSource Automotive has launched Zylo, a concierge built upon Spyne’s Vini AI platform and designed to work in concert with human service advisors. +
MyKaarma’s Ujj Nath offers dealer-tested advice for thinking outside the service bay to perform maintenance and repairs where your customers live and work. +
A new Impel report cites high rates of unanswered calls and mishandled leads, lost revenue and low winback rates to make the case for agentic AI as the next operating standard in automotive retail. +
