Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
A new integration with UVeye was designed to offer a more complete picture of vehicle health by bringing repair history and recall information directly into the service lane workflow. +
Porsche leads all factories in JD Power’s 2026 Initial Quality Study, which finds infotainment and touchscreens have failed to keep pace with a trend toward fewer reported issues. +
Retention expert believes sales is the transaction that books the asset and service is the annuity that determines whether it appreciates or gets written down. +
Spyne and Cox Automotive have joined forces to automate CRM updates with real-time data generated by Vini AI’s sales and service calling, chat, scheduling and follow-up communication suite. +
EFG Companies’ Lifetime Start Battery Protection program uses routine maintenance and ownership verification checks to keep customers engaged. +
Lokam.ai, a new, voice-first, AI-powered sales and service platform built for dealerships and backed by its first customer, World Auto Group, is now online. +
Klarna’s Pay in Full, Pay in 4 and longer-term financing solutions are now available to dealers using Tekion’s AI-powered service scheduling platform. +
Car Wars has integrated its AI-powered Cari Scheduler with UpdatePromise’s service scheduling and communications platform for franchised dealerships. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
