Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
Fred Weick has been named CEO of Autonomy, a dealer-partnered, month-to-month EV subscription service, reporting to founder Scott Painter. +
A new integration with UVeye was designed to offer a more complete picture of vehicle health by bringing repair history and recall information directly into the service lane workflow. +
Porsche leads all factories in JD Power’s 2026 Initial Quality Study, which finds infotainment and touchscreens have failed to keep pace with a trend toward fewer reported issues. +
A new partnership combines QoreAI’s unified data layer with ID Privacy AI’s autonomous lead follow-up, service retention and recall outreach agents. +
Amit Maheshwari, Max Steckler and Jason Barrie will serve as the AI-enabled dealership conversation platform’s executive leadership team. +
F&I Manager AI was designed to help complete checklists and flag missing documents and potential compliance issues, reducing funding delays and improving deal workflow consistency. +
Spyne and Cox Automotive have joined forces to automate CRM updates with real-time data generated by Vini AI’s sales and service calling, chat, scheduling and follow-up communication suite. +
CarChat24’s new toolkit was designed to help dealers convert shoppers into buyers with enhanced visitor engagement, lead qualification and response workflows. +
BMW Toronto made headlines for honoring its AI agent’s overly generous offer for a customer-owned X3. CarBuzz’s Ian Wright blames misplaced trust in technology for the $7,000 error. +
