RockED Creates Sales, BDC, Service and F&I Training for PromptPath Users
RockED and PromptPath have launched a role-based certification program that trains dealership employees to use PromptPath’s AI-powered conversation platform.
The program includes pathways for sales, BDC, service and F&I personnel and managers, with microlearning specific to each role’s use of the platform and selected guides from RockED’s phone skills, negotiation and objection-handling library. The manager pathway adds training on reviewing calls and understanding performance data for coaching, all according to a release.
Executives note the latest NADA Dealership Workforce Study puts the annual employee turnover rate at 42%.
“As dealers invest in their teams, PromptPath and RockED share a common approach to improve and support people, not replace them,” writes PromptPath COO Jason Barrie.
PromptPath recently launched an AI platform built to coach dealership teams during live customer conversations.
