Washington (Pa.) Hyundai’s Brian Flannery reflects on his tenure as an F&I professional as he retraces his 16-year journey from lot attendant to general manager in a one-on-one interview with Gerry Gould of Product Prep.

Scott McDade, general manager of Moon Township (Pa.) Honda, tells Product Prep’s Gerry Gould how two shrewd moves led him to the big chair and reveals the one quality every dealer will look for in the next generation of GMs.