Cox Automotive analysts say higher prices and longer purchase cycles helped dealers secure service business from 80% of new car buyers last year. +
Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
AutoPayPlus has launched RePayPlus, offering a reinsured version of its biweekly payment program that features a “powerful” customer retention facet. +
Cox Automotive’s inaugural Automotive Service Industry Study shows dealers are in a service retention “crisis,” having lost 12% of visits to independent competitors since 2018. +
Tesla CEO Elon Musk’s role in the 2024 election and second Trump administration coincides with a brand loyalty rate that plummeted from 73% to 49.9% in less than a year. +
The National Automobile Dealers Association’s latest annual report includes regional and national insights relating to compensation, turnover, retention, benefits, hiring and demographics. +
J.D. Power’s latest survey of dealership service customers ranks Porsche and Subaru first among premium and mass market brands but finds 12% of all repairs fell short on the first attempt. +
Subaru, GM and Tesla top S&P Global Mobility’s latest Automotive Loyalty Awards rankings for dealer, manufacturer and make, respectively, as overall brand loyalty improves to 51.6%. +
Reynolds and Reynolds reports sales retention ticked up to nearly 44% in 2024 despite the fact that 24 of 38 brands saw a decrease in repeat buyers, including one that finished in the single digits. +
Vanguard Dealer Services' Mickey Quinn urges dealers to address long-term customer engagement in sales and F&I training programs. +
