A new AutoPayPlus survey of auto dealers and F&I executives reveals deep concerns over ever-lengthening loan terms that can trap consumers in long purchase cycles. +
Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
A new Reynolds and Reynolds survey finds AI adoption is accelerating — particularly among dealer principals and executives, who report a personal usage rate of 70%, outpacing sales and service personnel. +
CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +
Cox Automotive’s Accelerate My Deal platform now offers ID verification, document upload, esignatures and delivery scheduling to help dealers complete more deals online. +
Protective Asset Protection’s annual State of the F&I Industry report raises concerns that affordability issues are making customers question the value of F&I products and hurting sales. +
Kerrigan Advisors’ seventh annual Dealer Survey finds changing attitudes toward technology and dealership performance, including a long-awaited shift in valuation sentiment. +
Only 25% of Americans surveyed for Cox Automotive’s 16th annual Car Buyer Journey report used AI tools along their path to purchase, but that group outpaced all others in reporting the highest levels of satisfaction. +
Deloitte analysts say dealerships and dealer websites rank No. 1 and No. 3 among resources U.S. new car buyers say they use to research vehicle types, makes and models. +
A CDK survey finds more dealers are familiar with and investing in AI-powered tools, particularly those designed to address communication, scheduling and workload issues. +
