CDK's latest full-year report finds 90% of surveyed car buyers were satisfied with the time spent in F&I and only 6% felt overwhelmed by the process. +
A Carleton survey of consumer finance executives finds 87% are in the process of modernizing aging legacy systems and only 8.7% have finished. +
A new Protective Asset Protection survey finds car buyers are experiencing financial anxiety driven in part by fears over the high cost of unexpected repairs. +
An Urban Science/Harris Poll survey finds 74% of U.S. auto dealers are unsatisfied with their ability to track sales leads but only 14% believe AI tools can help. +
Optimism is down and pessimism is up among U.S. franchised dealers — as well as manufacturers and suppliers — in Automotive News’s latest quarterly Auto Industry Confidence Index. +
A new AutoPayPlus survey of auto dealers and F&I executives reveals deep concerns over ever-lengthening loan terms that can trap consumers in long purchase cycles. +
Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
A new Reynolds and Reynolds survey finds AI adoption is accelerating — particularly among dealer principals and executives, who report a personal usage rate of 70%, outpacing sales and service personnel. +
CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +
Cox Automotive’s Accelerate My Deal platform now offers ID verification, document upload, esignatures and delivery scheduling to help dealers complete more deals online. +
