Volie Challenges Limits of BDC Management With Launch of New AI Tool
Volie, the automotive communication platform built for BDCs, has added Pulse, an AI-powered call intelligence tool designed to give dealers and managers visibility into the quantity and quality of customer conversations.
A busy dealership BDC can generate thousands of calls, making it nearly impossible for managers to review more than a fraction, executives note in a release. Pulse is designed to analyze conversations at scale, surfacing AI-generated summaries, transcriptions, customer sentiment, missed opportunities and escalated concerns, flagging the calls that deserve attention without requiring managers to search for them.
“For years, dealerships have had recordings of their calls, but having a recording isn’t the same as having intelligence,” writes Scott Davis, president and co-founder of Volie. “Pulse gives managers the ability to understand what is happening across their customer conversations without spending their day listening to calls.”
Pulse is part of Volie Intelligence, Volie’s growing suite of AI capabilities, and is built into the same platform dealerships use to manage customer data, campaigns, calls, texts and emails rather than operating as a separate tool, according to the release.
