Pulse is a new addition to Volie’s AI suite that was designed to give dealers enhanced visibility into customer conversations and flag problem calls. +
Lumi was designed to bring the conversations car shoppers are currently having with ChatGPT, Claude and Gemini onto dealership websites. +
A new, autonomous, CRM-embedded Virtual Contact Assistant is the first in a “landmark” series of new and upcoming features from VinSolutions. +
PromptPath’s person-to-person conversation platform was designed to give dealership workers prompts, context and inventory data in real time. +
Citing survey data and a host of new capabilities, CDK’s Natalia Mischenko says AI can permanently change the calculus of sales and service retention. +
CallSource Automotive has launched Zylo, a concierge built upon Spyne’s Vini AI platform and designed to work in concert with human service advisors. +
Conversica has launched Ignite, an AI-native platform built to unify valuable customer, vehicle, sales, service and conversation data from existing dealer systems. +
A major platform update gives Phone Ninjas users new insights — including performance gaps — based on their actual conversations with customers. +
A new partnership combines QoreAI’s unified data layer with ID Privacy AI’s autonomous lead follow-up, service retention and recall outreach agents. +
Spyne and Cox Automotive have joined forces to automate CRM updates with real-time data generated by Vini AI’s sales and service calling, chat, scheduling and follow-up communication suite. +
