Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
EVAI founder Ian Gardner says dealers must arm their sales teams with a broader and deeper understanding of the factors that drive EV purchases, including TCO and charging infrastructure. +
StoneEagleDATA reports U.S. dealers made an average of $242,283 in total F&I income in the first quarter, an all-time record exceeding the post-COVID boom of 2021, despite generating fewer deals per rooftop. +
A Foureyes analysis of more than 1 billion visits to more than 22,500 dealership websites found 43.2% of all sales leads were mishandled in 2024, including nearly 48% of all website-originated calls.+
Germain Toyota’s Wendell Hardy tells WardsAuto’s Alysha Webb the secret to mining the service drive is to “keep it simple” by training, setting attainable goals and making every customer an attractive offer. +
Agent Summit will host the first ACE Trainer certification, a private event open to ACE-partnered agents and trainers who have earned ACE Compliance Officer certification. +
Agent Summit will host the first ACE Trainer certification, a private event open to ACE-partnered agents and trainers who have earned ACE Compliance Officer certification. +
ACE will offer Automotive Compliance Specialist certification to Agent Summit attendees at the upcoming 2025 event, continuing a tradition that began in 2017. +
The compliance training provider announced the launch of a new enterprise designed to forge partnerships through current, actionable content developed in partnership with industry experts. +
Bruce Genthe tells WardsAuto his auto group is thinking outside the box to tackle the technician shortage head-on by creating a path from the quick lube to the service department. +
