Toma’s new Safeguards tool was designed to detect and reroute irate customers. It launches alongside Inbox, a new dashboard that displays every queued call, voicemail and text. +
The latest report from Kerrigan Advisors shows the number of dealership buy-sells could exceed 2024’s record of 438 by year’s end as strong sales and earnings propel consolidation. +
BLiNK AI has integrated with Tekion, adding a multifaceted automated customer engagement solution to Tekion’s APC platform to streamline service workflows. +
VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +
Cox Automotive’s inaugural Automotive Service Industry Study shows dealers are in a service retention “crisis,” having lost 12% of visits to independent competitors since 2018. +
CarGurus dealers now have access to PriceVantage, a new tool designed to use machine learning to deliver pricing recommendations based in part on shopper behavior and inventory datasets. +
The Michigan Department of State briefly suspended LaFontaine Chevrolet’s license after accusing the store of selling “new” vehicles that don’t qualify as such under state law. +
Nearly half a million U.S.-sold vehicles built by Ford Motor Co. have been added to NHTSA’s list of recalled units thanks to an array of potentially faulty parts. +
A new survey of dealership workers finds 82% are satisfied with their jobs, up from 74% a year ago. “I enjoy the people I work with” is the most frequently cited reason. +
TransUnion’s Q3 2025 Credit Industry Insights Report finds a growing disparity among U.S. car buyers seeking auto loans, who increasingly find themselves in the highest- and lowest-risk credit tiers. +
