Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
AutoUnify will help Experian deliver its AI-powered decisioning technology and identity verification expertise to detect and prevent fraud no matter where transactions are completed. +
A new Reynolds and Reynolds survey finds AI adoption is accelerating — particularly among dealer principals and executives, who report a personal usage rate of 70%, outpacing sales and service personnel. +
Citing agent and dealer demand, CornerStone United created Core360 to combine its new and used vehicle service contract programs into one streamlined offering. +
CarEdge’s newly launched Car Dealer Transparency Index was designed to use verified out-the-door quotes to rate dealerships based on the accuracy of advertised prices with no “pay to play” option. +
Analysts say strong product sales, back-end profits and F&I income helped U.S. dealers offset an average front-end gross that fell to a nearly four-year low in the fourth quarter. +
CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +
The latest year-end franchise dealership counts from the Automotive News Data Center and Urban Science differ on details but agree factories reduced their U.S. rosters last year. +
President Donald Trump says imported vehicles and parts are not subject to a new 15% tariff enacted after the Supreme Court restricted his ability to regulate trade. +
Ava AI by Get My Auto promises improved efficiency and customer satisfaction by leveraging AI to move all the functions of a traditional DMS and CRM onto one interface. +
