Dealer and TruVideo founder Joe Shaker explains why sending a bad inspection video is worse than no video at all and lists three areas where most technicians and advisors can improve, backed by real dealership data. +

A new integration with UVeye was designed to offer a more complete picture of vehicle health by bringing repair history and recall information directly into the service lane workflow. +

Ford’s Dealer Technology division has added myKaarma as a preferred partner, giving service departments a factory-endorsed suite of AI-based video inspection tools. +

Why chase new service business when existing customers need help now? BizzyCar’s Ryan Maher shares a five-step plan to improve retention without adding a dime to your ad budget. +

Tech Video Grader is one of a number of new, AI-driven service lane and payments solutions MyKaarma is set to debut at the upcoming 2026 NADA Show. +

TruVideo is set to launch TruLabs, a new, interactive, AI-driven “innovation hub” designed to allow visitors to demo new fixed ops-facing wearable tech and engagement tools. +

Learn why more dealers are setting up individual business units dedicated exclusively to the pursuit of quality pre-owned vehicles acquired from private sellers by all available means. +

CarMax’s new interim CEO says the used car retailer will reduce its margins to lower prices and spend more money on advertising geared toward private-party sellers. +

The Michigan Department of State briefly suspended LaFontaine Chevrolet’s license after accusing the store of selling “new” vehicles that don’t qualify as such under state law. +

OPENLANE announced the launch of Audio Boost AI, a new tool dealers and service team members can use to analyze engine sounds while evaluating and inspecting vehicles. +