Ready to attack your inactive customer list? Set your BDC and fixed ops team up for success with the process recommended by scheduling expert John Traver. +
AutoPayPlus’s Robert Steenbergh says pay cycle alignment has entered the mainstream as extended loan terms raise costs and lower retention rates. +
Meramec Secure’s Mike Frosch identifies three high-priority use cases for AI-based anomaly detection in a new white paper published by Warranty News. +
Dealer and TruVideo founder Joe Shaker explains why sending a bad inspection video is worse than no video at all and lists three areas where most technicians and advisors can improve, backed by real dealership data. +
MyKaarma’s Ujj Nath offers dealer-tested advice for thinking outside the service bay to perform maintenance and repairs where your customers live and work. +
Perfectly healthy products can quickly flatline when F&I managers refuse to sell them. Robert Steenbergh offers dealer principals a step-by-step pay plan audit to ensure your team is motivated and properly compensated. +
Agent, dealer and customer expectations may soon render the split-vendor model obsolete. NSD’s Rich Holland makes the case against fragmentation. +
Why chase new service business when existing customers need help now? BizzyCar’s Ryan Maher shares a five-step plan to improve retention without adding a dime to your ad budget. +
The manual review process is the last great bottleneck for dealers and auto finance sources. Attorney Tom Oscherwitz is counting on agentic AI to clear it. +
Industry veteran Robert Steenbergh believes that, as vehicle affordability continues to erode and financing terms push into uncharted territory, biweekly payment servicing is quietly evolving into a meaningful reinsurance premium. +
