Spyne’s Sanjay Varnwal believes auto retail’s embrace of AI tools should inspire other industries to invest in solutions designed to autonomously and efficiently engage consumers. +

Does substandard performance stem from a lack of talent or a lack of leadership? Expert shares a five-point checklist to ensure your training program will deliver the results you expect in 2026. +

When humans differ with AI colleagues, whose opinion should prevail? CXOtoday editors find that, by some metrics, “board observer” technology already has the edge. +

VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +

Carleton’s Tim Yalich urges dealers and finance sources to face the “critical reality” of the complexity, challenges and profitability risk that underlies lease payment calculations. +

Lotlinx’s Len Short describes hidden inventory risk as a “silent threat” and “critical blind spot” that leaves units with correctable issues stagnating on dealer lots until they are flagged for deep discounts. +

Regarding life insurance strictly as a death payout for dealership employees ignores the living benefits many providers offer, argues iCover founder and CEO Hari Srinivasan. +

Len Short of Lotlinx lists five ways dealers are using predictive modeling, a core aspect of AI, to improve efficiency and make more accurate forecasts and data-driven decisions. +

Commercial vehicle buyers are becoming increasingly comfortable with the ChatGPT-style interfaces integrated into fleet management software, creating a new opportunity for forward-thinking dealers. +

Protective’s Tim Blochowiak offers a playbook for dealers who want to protect their customers, create a competitive advantage in sales and service, and accelerate their wealth-building programs. +