Retention expert believes sales is the transaction that books the asset and service is the annuity that determines whether it appreciates or gets written down. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
Why chase new service business when existing customers need help now? BizzyCar’s Ryan Maher shares a five-step plan to improve retention without adding a dime to your ad budget. +
StoneEagle will debut Flex Story, a new repair story experience for its Pencilwrench fixed ops documentation solution, at next month’s NADA Show 2026. +
CDK has launched a new solution designed to offer dealers operating one or two rooftops a scalable sales and fixed ops software suite that leverages the CDK Dealership Xperience platform. +
