Retention expert Joseph Clementi challenges dealers to abandon the transactional mindset and develop the leadership discipline required to build a transformational business. +
Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
Numa’s newest tool was designed to enhance communications with service advisors, parts teams and BDC reps by adding customer-specific context to every call and voicemail. +
RockED and Dealer Tire have forged a new partnership that will develop and launch a “cutting-edge” tire sales training program for U.S. auto dealers. +
