MINI leads all mass market brands and Porsche remains the overall leader in dealership service customer satisfaction in JD Power’s latest report, which finds room for improvement in several key metrics. +
CDK’s fifth annual survey of U.S. service customers finds those who seek maintenance and repairs at dealerships remain loyal at a 70% rate despite a decrease in overall satisfaction. +
Access to CDK’s Fixed Operations Suite is no longer restricted to CDK DMS users, expanding access to the feature-rich digital service lane solution. +
Executives at Lithia Motors and Sonic Automotive tell WardsAuto’s Jim Henry they are not satisfied with the gains in service and parts revenue they and their competitors reported in the fourth quarter. +
CDK’s latest survey of customers who have recently sought maintenance and repair work yielded mostly positive results — particularly for dealers. +
Sam Abergel of Mach 10 Automotive tells Auto Remarketing readers how to optimize their service lanes to increase profitability and customer satisfaction. +
