Dealer and TruVideo founder Joe Shaker explains why sending a bad inspection video is worse than no video at all and lists three areas where most technicians and advisors can improve, backed by real dealership data. +
The owner of Aaron Automotive Group claims a dealer services provider made false promises to deliver training, consulting and process implementation. +
Retention expert believes sales is the transaction that books the asset and service is the annuity that determines whether it appreciates or gets written down. +
Retention expert Joseph Clementi challenges dealers to abandon the transactional mindset and develop the leadership discipline required to build a transformational business. +
VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +
Cox Automotive’s inaugural Automotive Service Industry Study shows dealers are in a service retention “crisis,” having lost 12% of visits to independent competitors since 2018. +
CDK’s fifth annual survey of U.S. service customers finds those who seek maintenance and repairs at dealerships remain loyal at a 70% rate despite a decrease in overall satisfaction. +
Bruce Genthe tells WardsAuto his auto group is thinking outside the box to tackle the technician shortage head-on by creating a path from the quick lube to the service department. +
Shelton State Community College of Tuscaloosa, Ala., will serve as a regional training center for Honda dealership service technicians. +
