CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +
A Phyron survey of U.S. auto dealers finds 87% believe AI will replace some staff members by 2030, only 5% say AI will “never” fully take over some roles and about half believe AI will sell vehicles by 2028. +
U.S. auto dealers remain confident in the market despite slowing profitability and traffic, expressing “cautious optimism” thanks to strong sales and low unemployment. +
A new Botdoc survey finds 63.8% of U.S. buyers are “very” or “extremely” frustrated by the shopping process and want to complete more steps online while protecting their personal data. +
The results of Automotive News’s inaugural Auto Industry Confidence Index survey show U.S. franchised dealers were less optimistic about the industry’s prospects in July than they were in June. +
Subprime reports Ally Financial earned the highest overall ranking among finance sources for the fifth straight time in J.D. Power’s annual U.S. Dealer Financing Study report. +
The latest Presidio Group/NCM Associates report finds the average U.S. franchised dealer enjoyed a 27.1% year-over-year increase in net pretax profit in the second quarter. +
Fullpath reports the majority of car buyers and lessees are comfortable with AI and a partial or fully online transaction, raising expectations for a seamless dealership experience. +
Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
The Presidio Group’s latest survey names Toyota the most desirable franchise and finds U.S. dealers remain upbeat about profitability and values despite growing concerns over tariffs. +
