CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +
Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
A new Botdoc.io survey finds more than 70% of dealers frequently experience CRM-DMS integration issues that frustrate employees and customers and hurt profitability. +
F&I wait times are on the rise, according to CDK’s 2025 Friction Points study, hampering dealers’ ongoing — and largely successful — efforts to reduce total transaction times and generate referrals. +
