CallSource Automotive has launched Zylo, a concierge built upon Spyne’s Vini AI platform and designed to work in concert with human service advisors. +

Analysts say dealers can gain a competitive advantage by connecting AI-powered tools to customer, inventory, pricing and service data. +

A new Impel report cites high rates of unanswered calls and mishandled leads, lost revenue and low winback rates to make the case for agentic AI as the next operating standard in automotive retail. +

Amit Maheshwari, Max Steckler and Jason Barrie will serve as the AI-enabled dealership conversation platform’s executive leadership team. +

F&I Manager AI was designed to help complete checklists and flag missing documents and potential compliance issues, reducing funding delays and improving deal workflow consistency. +

Spyne and Cox Automotive have joined forces to automate CRM updates with real-time data generated by Vini AI’s sales and service calling, chat, scheduling and follow-up communication suite. +

BMW Toronto made headlines for honoring its AI agent’s overly generous offer for a customer-owned X3. CarBuzz’s Ian Wright blames misplaced trust in technology for the $7,000 error. +

Lokam.ai, a new, voice-first, AI-powered sales and service platform built for dealerships and backed by its first customer, World Auto Group, is now online. +

Car Wars has integrated its AI-powered Cari Scheduler with UpdatePromise’s service scheduling and communications platform for franchised dealerships. +

Impel announced an industry-first pairing of AI-generated videos with AI sales agents, delivering introductions and ongoing conversations at any hour. +