New DriveCentric Agent Engages Trade-In Leads at Valuation
DriveCentric has introduced Acquire Agent, an AI agent built to engage customers immediately after they receive a trade valuation from the dealership, before they can compare the offer elsewhere.
The agent is built natively inside DriveCentric’s platform, running on the same customer data, workflows and permissions dealership teams already use. It does not calculate a new valuation or create a new offer — instead, it picks up where the customer’s valuation experience left off and moves the conversation toward an appointment, and can be trained on each store’s own process and audited across the dealership, according to a release.
“When a customer requests a valuation, they’re raising their hand and telling the dealership they’re considering selling a vehicle,” writes Matt Leone, CEO of DriveCentric. “Acquire Agent gives dealers the ability to recognize that intent and engage immediately with a personalized conversation based on what the customer just did.”
DriveCentric recently added ACV to its Service Engagement Hub, adding AI-powered vehicle inspections and valuations to DriveCentric’s fixed ops CRM.
