A major platform update gives Phone Ninjas users new insights — including performance gaps — based on their actual conversations with customers. +
Analysts say dealers can gain a competitive advantage by connecting AI-powered tools to customer, inventory, pricing and service data. +
A new survey finds AI tools are becoming a meaningful part of the car-buying journey, particularly for younger and EV-oriented consumers. +
Kerrigan Advisors’ latest survey of OEM executives finds 59% see AI as a meaningful driver of current profitability and future earnings growth. +
A new Impel report cites high rates of unanswered calls and mishandled leads, lost revenue and low winback rates to make the case for agentic AI as the next operating standard in automotive retail. +
FocalGraph Connect uses AI to help dealers identify more anonymous shoppers without replacing their customer data platforms, CRM or DMS. +
Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
A new integration with UVeye was designed to offer a more complete picture of vehicle health by bringing repair history and recall information directly into the service lane workflow. +
A new partnership combines QoreAI’s unified data layer with ID Privacy AI’s autonomous lead follow-up, service retention and recall outreach agents. +
Amit Maheshwari, Max Steckler and Jason Barrie will serve as the AI-enabled dealership conversation platform’s executive leadership team. +
