The authors of CDK’s 2026 Dealership Workforce Study report a wide disparity in job satisfaction levels between green peas and retail veterans. +
Attorney and compliance expert Jim Ganther will present a free, CDK-hosted dealer and agent webinar tackling the California CARS Act this Wednesday. +
Citing survey data and a host of new capabilities, CDK’s Natalia Mischenko says AI can permanently change the calculus of sales and service retention. +
Kevin Warsh joined a unanimous vote to hold the Federal Reserve’s target lending rate at 3.5% to 3.75% and warned inflation could force an increase. +
CDK's latest full-year report finds 90% of surveyed car buyers were satisfied with the time spent in F&I and only 6% felt overwhelmed by the process. +
Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +
A CDK survey finds more dealers are familiar with and investing in AI-powered tools, particularly those designed to address communication, scheduling and workload issues. +
CDK analysts report U.S. dealers earned a 66% “Easy to Purchase” score last month, down from 85% in October and the single lowest score in the survey’s history. +
Cox Automotive’s inaugural Automotive Service Industry Study shows dealers are in a service retention “crisis,” having lost 12% of visits to independent competitors since 2018. +
