CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +
Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
Access to CDK’s Fixed Operations Suite is no longer restricted to CDK DMS users, expanding access to the feature-rich digital service lane solution. +
VicOne’s latest annual report finds cyberattacks cost the global automotive industry $22.5 billion last year — including $20 billion in data leakage — up from about $1 billion in 2022. +
CDK has launched a new solution designed to offer dealers operating one or two rooftops a scalable sales and fixed ops software suite that leverages the CDK Dealership Xperience platform. +
F&I wait times are on the rise, according to CDK’s 2025 Friction Points study, hampering dealers’ ongoing — and largely successful — efforts to reduce total transaction times and generate referrals. +
CDK Global accused rival Tekion of “anti-competitive practices” in a newly filed federal lawsuit, escalating a legal battle over ownership of and access to data generated by dealerships. +
Dealer technology provider Tekion has filed a federal lawsuit against its rival, CDK Global, as part of an escalating dispute over data rights and vendor transition. +
Hyundai’s much-anticipated retail partnership with Amazon faces delays due to the CDK cyberattack and is now expected to launch in 2025. +
AutoNation divested eight dealerships as part of a broader portfolio strategy shortly after a third quarter that the nation’s No. 1 auto retailer said led to a 24% drop in net income. +
