Car Wars has integrated its AI-powered Cari Scheduler with UpdatePromise’s service scheduling and communications platform for franchised dealerships. +

MINI leads all mass market brands and Porsche remains the overall leader in dealership service customer satisfaction in JD Power’s latest report, which finds room for improvement in several key metrics. +

CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +

Dealertrack has integrated BorrowerCheck by Point Predictive, an advanced, AI-based identity verification solution designed to counter deepfake and synthetic ID fraud. +

ActivEngage has added a suite of AI tools designed to increase the quantity and quality of inbound and outbound engagements and relay each customer’s intent. +

Only 25% of Americans surveyed for Cox Automotive’s 16th annual Car Buyer Journey report used AI tools along their path to purchase, but that group outpaced all others in reporting the highest levels of satisfaction. +

CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +

Fullpath reports the majority of car buyers and lessees are comfortable with AI and a partial or fully online transaction, raising expectations for a seamless dealership experience. +

Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +

Lotlinx’s Len Short says artificial intelligence and machine learning have quickly become critical elements of a successful inventory management strategy, far outpacing human intuition. +