F&I wait times are on the rise, according to CDK’s 2025 Friction Points study, hampering dealers’ ongoing — and largely successful — efforts to reduce total transaction times and generate referrals. +
An eLEND Solutions survey found 90% of respondents believe AI-based pricing is contributing to inaccurate online quotes. +
Cox Automotive’s latest Car Buyer Journey Study finds 75% of all new vehicle buyers and 82% of new EV buyers were “highly satisfied” in 2024. Analysts largely attribute the record highs to new technology. +
Consumer Reports analyzed 32 U.S.-sold marques for its annual car brand report card. Although the top five are unchanged from 2024, Subaru swapped places with BMW to claim the No. 1 ranking. +
