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Sep. 16, 2026

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customer data

  • Q2 Spyne Report Finds AI Has Entered a New, More ‘Consequential’ Phase

    Analysts say dealers can gain a competitive advantage by connecting AI-powered tools to customer, inventory, pricing and service data. +

    Jul. 21, 2026

  • New Launch Labs Tool Plugs Identity Resolution Into Existing Systems

    FocalGraph Connect uses AI to help dealers identify more anonymous shoppers without replacing their customer data platforms, CRM or DMS. +

    Jul. 14, 2026

  • Report: Most Dealership Website Visitors Go Unidentified

    A new ebook details Launch Labs research that finds traditional marketing and analytics tools fail to recognize up to 85% of dealer website visitors. +

    Jun. 16, 2026

  • Hill: Digital Deal Jackets Plus Paper IDs Equals Unsecured Data

    700Credit’s Ken Hill warns dealers who utilize digital deal jackets that, without modernization of certain processes and safeguards, customer data may be at risk. +

    Mar. 10, 2025

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