The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
Dealer agents who wish to serve as their own product administrator have a new self-evaluation tool with the release of Administration Management Systems' BeYourOwnTPA.com. +
EFG Companies announced the launch of Reinsurance Health Check, a diagnostic review for dealers concerned about program performance amid rising claims severity, higher repair costs and delayed reserve adjustments. +
JM&A’s Q1 report finds F&I gross profit per vehicle retailed, penetration rates and products per deal improved, offsetting significant challenges on the front end. +
Robert Steenbergh of AutoPayPlus says agents are leading the charge to make payment programs a core offering that can boost F&I revenue and reinsurance earnings. +
Former PCMI and Cox Automotive executive Autumn Dennis has been named vice president of sales for TecAssured, where she will lead sales, growth initiatives and enterprise partnerships. +
Agents in attendance at last week’s Agent Summit witnessed the reveal of Nation Safe Drivers’ OnRamp product lineup and NSD360, a new agent- and dealer-facing learning management system. +
Capital Auto Protection Services will form a warranty financing company with the help of billing, digital payments and financing technology provider Input1. +
Citing agent and dealer demand, CornerStone United created Core360 to combine its new and used vehicle service contract programs into one streamlined offering. +
Analysts say strong product sales, back-end profits and F&I income helped U.S. dealers offset an average front-end gross that fell to a nearly four-year low in the fourth quarter. +
