Is it a presentation or a conversation? Product Prep’s Gerry Gould returns to help dealers end a common practice that turns off customers and hurts product sales and profitability.
Does substandard performance stem from a lack of talent or a lack of leadership? Expert shares a five-point checklist to ensure your training program will deliver the results you expect in 2026. +
When their arms are crossed, they’re not buying. Product Prep’s Gerry Gould uses preparation, a sense of urgency and the perfect transition statement to engage wary customers.
CDK analysts report U.S. dealers earned a 66% “Easy to Purchase” score last month, down from 85% in October and the single lowest score in the survey’s history. +
Protective’s Rick Kurtz urges dealers and agents to maximize F&I product sales by treating every presentation as an opportunity to help customers manage affordability and mitigate risk. +
New rules in America's largest car market will affect dealers within and outside the Golden State. Get the skinny from attorney and Mosaic Compliance Services CEO Jim Ganther.
CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +
Protective Asset Protection has launched an AI-fueled expansion to its Protective Training Institute, including the integration of Anomaly Labs’ AutoTrainer coaching and roleplaying tool. +
Automotive News has released its latest annual list of the U.S. auto groups producing the most F&I revenue per vehicle and by rooftop, including the biggest risers and fallers from 2024. +
Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
