The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
DealSpeak is a new, AI-powered training platform that simulates industry-specific scenarios to help users hone their communication and negotiating skills. +
F&I production and profitability starts in the showroom. If your sales-to-finance TO is no longer driving the results you need, install the process taught by top trainer Gerry Gould of Product Prep.
Agents in attendance at last week’s Agent Summit witnessed the reveal of Nation Safe Drivers’ OnRamp product lineup and NSD360, a new agent- and dealer-facing learning management system. +
A new partnership with Administrative Management Solutions gives F&I Direct the ability to directly administer F&I programs for dealers via the AMS platform. +
EasyCoach powered by Siro is a new training platform designed to leverage AI to identify gaps, opportunities and risks to improve insights and performance for groups, dealerships and individuals. +
A new integration adds ImpactMenu data to Reahard’s F&I Insight platform, giving agents and dealers a “game tape” they can review and use to improve F&I performance. +
Industry veteran Robert Steenbergh believes that, as vehicle affordability continues to erode and financing terms push into uncharted territory, biweekly payment servicing is quietly evolving into a meaningful reinsurance premium. +
Agent Summit and Automotive Ventures have partnered to present the inaugural Startup Symposium, a new event for agents leading the charge toward F&I innovation. +
CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +
