Citing survey data and a host of new capabilities, CDK’s Natalia Mischenko says AI can permanently change the calculus of sales and service retention. +
Conversica has launched Ignite, an AI-native platform built to unify valuable customer, vehicle, sales, service and conversation data from existing dealer systems. +
Analysts say dealers can gain a competitive advantage by connecting AI-powered tools to customer, inventory, pricing and service data. +
Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
Vehicle history reports for pre-owned vehicles that were sold and solely serviced by the same dealership will now carry a “Carfax Homegrown” badge. +
Retention expert Joseph Clementi challenges dealers to abandon the transactional mindset and develop the leadership discipline required to build a transformational business. +
J.D. Power’s latest survey of dealership service customers ranks Porsche and Subaru first among premium and mass market brands but finds 12% of all repairs fell short on the first attempt. +
PCMI announced the addition of loyalty program management capabilities to its Policy Claim and Reporting Solutions platform to help dealers drive fixed ops revenue and retention. +
