Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
A SearchLab Digital study finds the average major-market auto dealer ranked No. 10 in Google search results would have to spend $2.94 million per year on PPC ads to climb to No. 1. +
The latest Presidio Group/NCM Associates report finds the average U.S. franchised dealer enjoyed a 27.1% year-over-year increase in net pretax profit in the second quarter. +
Commercial vehicle buyers are becoming increasingly comfortable with the ChatGPT-style interfaces integrated into fleet management software, creating a new opportunity for forward-thinking dealers. +
Protective’s Tim Blochowiak offers a playbook for dealers who want to protect their customers, create a competitive advantage in sales and service, and accelerate their wealth-building programs. +
Ford will recall a total of 148,266 vehicles due to unrelated brake cylinder and software concerns, adding to a growing list of issues that are sending Ford owners to dealership service departments. +
One Guard Inspections has launched Priority Inspections, a new tool designed to leverage real-time video guided by ASE-certified mechanics to accelerate decisions and improve efficiency. +
Executives at Lithia Motors and Sonic Automotive tell WardsAuto’s Jim Henry they are not satisfied with the gains in service and parts revenue they and their competitors reported in the fourth quarter. +
