Germain Toyota’s Wendell Hardy tells WardsAuto’s Alysha Webb the secret to mining the service drive is to “keep it simple” by training, setting attainable goals and making every customer an attractive offer. +
Executives at Lithia Motors and Sonic Automotive tell WardsAuto’s Jim Henry they are not satisfied with the gains in service and parts revenue they and their competitors reported in the fourth quarter. +
WardsAuto’s Alysha Webb offers tips dealers can use to counter an expected shortfall of more than 1 million off-lease units and help prevent future shortages. +
Bruce Genthe tells WardsAuto his auto group is thinking outside the box to tackle the technician shortage head-on by creating a path from the quick lube to the service department. +
As subscription models expand into automotive services, customers may be reaching their breaking point. WardsAuto reports. +
The Federal Reserve’s recent rate cuts in addition to an increase in automakers’ incentives are helping to stabilize the auto market, a good sign for dealers and consumers. WardsAuto's Nancy Dunham reports.+
New-vehicle incentives are up by more than 60% heading into the final stretch of 2024, helping dealers clear inventory off their new-vehicle lots. +
Why are investors drawn to WarrCloud’s automated warranty processing solution? WardsAuto’s Alysha Webb follows the money. +
Former Consumer Financial Protection Bureau attorney Tom Oscherwitz says a review of the agency's own data proves its stated priorities fail to reflect the issues car buyers are actually complaining about. +
