A new Botdoc survey finds 63.8% of U.S. buyers are “very” or “extremely” frustrated by the shopping process and want to complete more steps online while protecting their personal data. +
Fullpath has acquired Fuse Autotech’s Dynamic Payments solution in an effort to deliver personalized offers in real time to car buyers on Fullpath’s “AI-first” Customer Data Platform. +
Ford and Lincoln dealers using the factory’s FordDirect customer engagement platform now have a new employee in “Jerry,” Podium’s AI-powered, inbound lead-handling virtual sales assistant. +
vAuto will leverage the power of AI to enhance the trade-in appraisal and service lane sourcing processes and generate instant offers for quality units with UVeye’s “MRI for cars.” +
PCMI’s new Claims Intelligence framework was designed to add efficiency to the claims adjudication process by combining the powers of AI and automation. +
Tesla CEO Elon Musk’s role in the 2024 election and second Trump administration coincides with a brand loyalty rate that plummeted from 73% to 49.9% in less than a year. +
Experian’s 2025 U.S. Identity & Fraud Report finds AI is in use by more than one-third of surveyed service providers, but advanced technology has yet to outpace obstacles to adoption. +
Electrek’s Fred Lambert says a review of documents following a $243 million judgment against Tesla reveals the EV maker withheld collision data critical to the plaintiffs’ case. +
ID Privacy AI announced the addition of a fully autonomous, voice-first agentic AI workforce to its BDC Pro platform, offering dealers enhanced customer communications at numerous touchpoints. +
Dealers can now submit credit applications directly into Algebrik One, an AI-powered decision tool, to secure financing and receive compliant loan docs, all without leaving the AppOne interface. +
