The results of a new Carleton survey of more than 2,000 U.S. lending, banking, auto finance and fintech professionals reveal both optimism and caution toward AI-powered solutions designed to reduce processing times, improve accuracy and promote compliance.

Asked to gauge their level of confidence in AI-driven systems, 43% say they have “slight trust” or “no trust at all,” 30% are neutral and 27% “completely” or “mostly” trust the technology. Conversely, 43% say they “strongly agree” AI can effectively detect and prevent compliance errors; 28% are neutral and nearly 30% disagree.

Frustration points specific to compliance include the risk of a costly error (26%), time required to finalize a deal (25%) and keeping up with regulatory changes (19%) — all issues AI tools are often built to address, as executives note in a release.

“These findings show that while lenders see potential in AI to strengthen compliance, the trust gap remains significant,” writes Carleton’s vice president of business development, Tim Yalich, in a release. “The industry is rightly cautious, as lenders need assurance that AI-driven systems can deliver the same level of accuracy and reliability as proven compliance solutions. Carleton remains committed to combining innovation with the rigorous compliance standards our partners rely on.”

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