PromptPath’s person-to-person conversation platform was designed to give dealership workers prompts, context and inventory data in real time. +
Dealer and TruVideo founder Joe Shaker explains why sending a bad inspection video is worse than no video at all and lists three areas where most technicians and advisors can improve, backed by real dealership data. +
An AutoPayPlus survey of dealer principals finds concerns over penetration rate tracking, pay plan alignment, menu fatigue and compliance pressure. +
EPIC and RockED have partnered to offer an education and certification pathway for loan payoff, lien release and title transparency workflows. +
A major platform update gives Phone Ninjas users new insights — including performance gaps — based on their actual conversations with customers. +
Zurich Advisor IQ was designed to record, monitor and analyze F&I conversations and deliver transaction insights in as little as 15 minutes. +
Foureyes analysts say a 15.6-point gap separates America’s best and worst closers but stress that process matters more than location. +
A new Protective Asset Protection survey finds car buyers are experiencing financial anxiety driven in part by fears over the high cost of unexpected repairs. +
The cost of losing a single service customer or RO continues to rise. NSD’s Anthony Giagnacovo explains how an “ecosystem” mindset reliably drives retention. +
DealSpeak is a new, AI-powered training platform that simulates industry-specific scenarios to help users hone their communication and negotiating skills. +
