CDK’s fifth annual survey of U.S. service customers finds those who seek maintenance and repairs at dealerships remain loyal at a 70% rate despite a decrease in overall satisfaction. +
A new survey of dealership workers finds 82% are satisfied with their jobs, up from 74% a year ago. “I enjoy the people I work with” is the most frequently cited reason. +
CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +
A Phyron survey of U.S. auto dealers finds 87% believe AI will replace some staff members by 2030, only 5% say AI will “never” fully take over some roles and about half believe AI will sell vehicles by 2028. +
A new Carleton survey of 2,000 U.S. lending, bank, auto finance and fintech professionals finds the majority experience loan payment discrepancies on a weekly or monthly basis. +
The National Automobile Dealers Association’s latest annual report includes regional and national insights relating to compensation, turnover, retention, benefits, hiring and demographics. +
Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
EVAI founder Ian Gardner says dealers must arm their sales teams with a broader and deeper understanding of the factors that drive EV purchases, including TCO and charging infrastructure. +
StoneEagleDATA reports U.S. dealers made an average of $242,283 in total F&I income in the first quarter, an all-time record exceeding the post-COVID boom of 2021, despite generating fewer deals per rooftop. +
A Foureyes analysis of more than 1 billion visits to more than 22,500 dealership websites found 43.2% of all sales leads were mishandled in 2024, including nearly 48% of all website-originated calls.+
