Regulators allege General Motors tracked millions of drivers, then sold their behavior and location data to insurers. The factory must now train dealers on consent. +
PromptPath’s AI-powered conversation platform now features role-specific microlearning programs built to maximize results for managers and trainees. +
A pilot program at UTI’s new Atlanta campus gives aspiring auto service technicians hands-on experience with real-world, customer-facing digital processes. +
The authors of CDK’s 2026 Dealership Workforce Study report a wide disparity in job satisfaction levels between green peas and retail veterans. +
PromptPath’s person-to-person conversation platform was designed to give dealership workers prompts, context and inventory data in real time. +
Dealer and TruVideo founder Joe Shaker explains why sending a bad inspection video is worse than no video at all and lists three areas where most technicians and advisors can improve, backed by real dealership data. +
An AutoPayPlus survey of dealer principals finds concerns over penetration rate tracking, pay plan alignment, menu fatigue and compliance pressure. +
EPIC and RockED have partnered to offer an education and certification pathway for loan payoff, lien release and title transparency workflows. +
A major platform update gives Phone Ninjas users new insights — including performance gaps — based on their actual conversations with customers. +
Zurich Advisor IQ was designed to record, monitor and analyze F&I conversations and deliver transaction insights in as little as 15 minutes. +
