Numa’s Operator is an AI-powered precision call routing system designed to send customers to the right place and carry context through the transfer. +
TruVideo and Meta have partnered to offer service technicians the ability to use voice commands to record video, inspect vehicles and log service needs. +
A new partnership adds TruVideo’s video capture, noise cancellation and automated transcription to Keyloop’s cloud-native aftersales platform. +
Volkswagen and Volvo top Pied Piper’s latest rankings in a report that warns missed AI-to-human transfer attempts are driving dealership customers away. +
A strategic integration connects ACV’s pricing engine and AI-powered vehicle inspection and valuation platform with DriveCentric’s fixed ops CRM. +
Citing survey data and a host of new capabilities, CDK’s Natalia Mischenko says AI can permanently change the calculus of sales and service retention. +
CallSource Automotive has launched Zylo, a concierge built upon Spyne’s Vini AI platform and designed to work in concert with human service advisors. +
Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
A new integration with UVeye was designed to offer a more complete picture of vehicle health by bringing repair history and recall information directly into the service lane workflow. +
Too few dealership service customers are greeted upon arrival and too many refuse recommended services, squandering trust built by service advisors, according to a new CDK report. +
