CDK’s fifth annual survey of U.S. service customers finds those who seek maintenance and repairs at dealerships remain loyal at a 70% rate despite a decrease in overall satisfaction. +
Nearly half a million U.S.-sold vehicles built by Ford Motor Co. have been added to NHTSA’s list of recalled units thanks to an array of potentially faulty parts. +
NHTSA has issued “Do Not Drive” and “Park Outside” advisories for nearly 300,000 Ram ProMaster vans due to fire risk from a cooling fan issue Stellantis engineers have yet to resolve. +
Presidio and NCM analysts say Q3 net pretax profit metrics varied wildly among domestic, import and luxury dealers in a report skewed by EV sales and echoes of the CDK Global outage. +
GoTo’s new Connect AI Receptionist was designed to automate dealership sales and service scheduling by handling routine questions, setting appointments and balancing service demand. +
BMW, Ford and Stellantis have recalled a total of nearly 500,000 U.S.-sold units over the past two weeks, including 200,000 BMWs that may be susceptible to engine fires and must be parked outdoors. +
A SearchLab Digital study finds the average major-market auto dealer ranked No. 10 in Google search results would have to spend $2.94 million per year on PPC ads to climb to No. 1. +
OPENLANE announced the launch of Audio Boost AI, a new tool dealers and service team members can use to analyze engine sounds while evaluating and inspecting vehicles. +
The results of Automotive News’s inaugural Auto Industry Confidence Index survey show U.S. franchised dealers were less optimistic about the industry’s prospects in July than they were in June. +
The latest Presidio Group/NCM Associates report finds the average U.S. franchised dealer enjoyed a 27.1% year-over-year increase in net pretax profit in the second quarter. +
