Toma announced the addition of two tools to its AI-powered software suite: Safeguards is a new feature built into Toma’s Service Agent solution while Inbox offers dealers a single dashboard for every queued call, voicemail and text.

Safeguards was designed to sense when dealership callers are frustrated and reroute them to a live representative. The system can also reclaim unanswered transfers and flag conversations with follow-up alerts.

Toma executives describe Inbox as a “unified workspace” that queues, triages and automatically follows up with sales and service customers with built-in SMS texting. Tester Chris Murphy, general manager of Volkswagen of Oakland (Calif.), gave Inbox a positive review.

“AI handles the routine, and when a customer needs a human, we jump in instantly with the full context,” Murphy writes in a release. “With Toma’s Inbox, we’re losing fewer follow-ups and spending more time where it matters.”

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