Numa announced the acquisition of fixed ops software provider SocketTime, adding service scheduling, advisor writeup, dispatch, communications and workforce planning tools to Numa’s AI-powered dealer operations platform.

“Dealerships do not need another disconnected app. They need an operating system,” writes Numa CEO Tasso Roumeliotis in a release. “The service lane is one of the most operationally complex environments in retail. … SocketTime built a real operational foundation for that world. Together, we can bring AI into the flow of fixed operations itself, not as a feature on top, but as a smarter way to coordinate the work.”

Executives say the acquisition will give Numa’s AI agents the ability to schedule technicians, translate customer concerns into pre-diagnostic context, package and deploy technician videos and inspection findings, and escalate heat cases, among other capabilities.

“From the beginning, SocketTime was built on a simple belief: The service department should run with more visibility, more control, and less chaos,” says Craig Misak, the company’s founder. “We focused on the operational details that matter every day: capacity, dispatch, inspections, approvals, recon, and communication. AI is going to transform fixed operations, but only if it is connected to the real workflow of the shop. Joining Numa is how we make that happen.”

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